There are possible reasons why this can happen:
Unable to contact you:
• When arriving at your delivery address, delivery persons are prompted to contact you, so it’s a good idea to
keep your phone nearby when the order is expected to arrive.
• The delivery person might cancel the delivery if they can’t find or reach you.
• If a delivery person wasn’t able to reach you but made a reasonable effort to contact you after arriving at your
requested location, you may not be eligible for a refund.
• When the delivery person arrived at the restaurant, they may have been unexpectedly closed.