FAQs

You can reach our customer care number +1 (516) 904-2525 for any of your queries (Available 10 AM to 10 PM Mon - Sunday) You can also email us your issue on ().

Tap the option of “Forget Password” to reset your password, and you ’l receive an OTP on your provided cell number. Once OTP is entered in the app/web, you need to change the PASSWORD. Be careful not to share your password with others.

It requires 60 seconds (1 minutes) to cancel your order, or after 60 seconds (1 minutes), you may contact us at our call center.

First and foremost, we're sorry! While we strive to make your order and delivery experience perfect every time, sometimes mistakes happen. For any complaint regarding your food or delivery services, don't hesitate to get in touch with our call center.

We're sorry we couldn't get you your order on time. Please log a complaint on Lets Halal call center.

If the order is placed over Lets Halal web/app, you can use the option of “My Order” from the profile section.

There are possible reasons why this can happen: Unable to contact you: • When arriving at your delivery address, delivery persons are prompted to contact you, so it’s a good idea to keep your phone nearby when the order is expected to arrive. • The delivery person might cancel the delivery if they can’t find or reach you. • If a delivery person wasn’t able to reach you but made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund. • When the delivery person arrived at the restaurant, they may have been unexpectedly closed.

This can happen if they’ve run out of an item (stock) or they’re receiving a large volume of order requests.

Refunds may take up to 5 business days to process, though some financial institutions can take longer. To get a sense of when you'll see your refund reflected in your account, check the date of the refund confirmation email we sent. This is the date we initiated the refund. Note: A refund might not appear as a separate transaction on your bank statement. For some refunds, the original pending Let’s Halal transaction will either disappear from your statement or adjust to reflect the updated order amount.

You can access your receipt for a given order through the Let’s Halal website or mobile app: For website users: • Select Orders from the menu in the upper left-hand corner of the website • Select the order in question and click on the name of the restaurant to show the receipt For mobile app users: • Go to the Orders tab • Select the order in question • In the Order Details section press “Receipt

We know that seeing an unfamiliar charge on your account can be alarming. We're here to help. If you see an unknown charge: • Consider who else has access to your account. If a family member or partner has your login info, it's possible for them to place an order with your saved payment information from a different device. • If you don't have a Let’s Halal account, consider all parties with whom you have willingly shared credit card information. It's possible that they used your card to place an order with their own account. Please contact Customer Care if you need further assistance with an unknown charge or Email us:

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